Service & Support Plans
White-glove post-installation care that keeps your smart systems running flawlessly. Choose the plan that fits your lifestyle.
Choose Your Plan
Every plan includes access to our certified technicians and remote diagnostics platform.
Essential
- Remote system monitoring
- Email & phone support
- Next-business-day response
- Annual system health check
- Software & firmware updates
- Online client portal access
Premium
- 24/7 proactive monitoring
- Priority phone & text support
- 4-hour emergency response
- Quarterly on-site maintenance
- 10% discount on equipment
- Smart home optimization visits
Elite
- Dedicated account manager
- 1-hour emergency response
- Monthly on-site maintenance
- Unlimited remote support
- 20% discount on upgrades
- Annual technology review
New Homeowner
- Full system walkthrough
- Personalized user training
- 30-day priority support
- 60-day optimization visit
- Custom scene programming
- Transition to any plan after
What Every Plan Includes
Remote Diagnostics
Our team can identify and resolve most issues remotely, often before you even notice a problem.
Security Updates
Regular firmware and software patches keep your systems secure and performing at their best.
Certified Technicians
Every service call is handled by factory-trained, background-checked professionals you can trust.
Guaranteed Response
SLA-backed response times ensure your technology is never down for long. We take uptime seriously.
Performance Reports
Monthly system health reports so you always know the status of your smart home infrastructure.
Priority Scheduling
Plan members always get first access to available appointment slots and new product launches.
Not Sure Which Plan Is Right?
Our team will help you choose the perfect service level based on your system complexity and needs.
Schedule a Consultation