Service Packages
Pick the level of care that fits your home and how you live.
As Needed
Initial Setup Fee: $300
Best for: simple smart‑home setups that need minimal maintenance.
- Standard Labor rate$150/hr
- Remote Labor rate$75/hr
- On‑site Support Included / mo0 hours
- Remote Support Included / mo1 hour
- Tech On‑site (business days)Within 4 days
- Firmware Updates to SystemYes
Pro Care
Initial Setup Fee: $300
Best for: medium/large systems using smart‑home gear for audio, shades, and some lighting that require more hands‑on care.
- Standard Labor rate$150/hr
- Remote Labor rate$75/hr
- On‑site Support included / mo3 hours
- Remote Support included / mo3 hours
- Tech On‑site (business days)Within 1–2 days
- Firmware Updates to SystemYes
- Monthly NewsletterIncluded
- System Health ReportsUpon Request
Elite Care
Initial Setup Fee: $300
Best for: large and complex systems, typically including audio, shades, lighting, security, cameras, gates, and more.
- Standard Labor rate (overage)$150/hr
- Remote Labor rate (overage)$75/hr
- On‑site Support included / mo8 hours
- Remote Support included / moUnlimited
- Tech On‑site (business days)same day or 1 day
- Firmware Updates to SystemYes
- Monthly NewsletterIncluded
- System Health ReportsMonthly
- Pre‑Vacation Return CheckupIncluded
- Guest Wi‑Fi ManagementIncluded
- Wi‑Fi Spot Mapping & TuningIncluded
* Business days exclude weekends and holidays. Included support resets monthly and does not roll over. Pricing excludes taxes, materials, and travel. Initial evaluation of the system is required before your service start date begins. Annual billing: 10% discount is applied to the 12‑month total and billed upfront; setup fee billed at start. Terms subject to your service agreement.